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- 01625 460180
- My Account
- Login
- Help
- About Us
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My AccountThe link at the top of the page will enable you to edit your details, delivery address, look at order history and give you many other functions. This part of the web site is designed to make your whole shopping experience a little easier and much more enjoyable.
Edit My Details
Edit Delivery Address
Order History
Wish List |
Sizing InformationOn each product page you will see a"size guide" link next to "wish list" link. If you click on this link it will give you the manufacturer's size chart for that particular product. Follow this guide to get the perfect size for you.Back to the top of the page |
Currency ConversionsUse the Currency Conversions country flags in the section and shopping cart pages of the site, just click the relevant flag to choose your currency. You can checkout in your chosen currency: British Pounds Sterling (GBP), Euros or US Dollars (USD) .Back to the top of the page |
Payment InformationWeb Shop Direct Ltd will appear on your statement. Your card will be debited the moment you place your order. This will reserve stock for you. If for any reason a product is out of stock it will show on our website and your order will automatically go on "back order" status. If you place an order and decide you don't want to wait for a product to come into stock then just email us and we'll give you a full refund.The payment from your credit or debit card will be taken by PayPoint.net. They have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, and ensure that your details remain secure throughout the transaction process. Back to the top of the page |
Delivery InformationAll goods are posted by First Class Royal Mail post. Orders placed before 17:00/5.00pm will usually be dispatched the same day depending on how busy we are and subject to items being in stock. However, we will do our very best to get the goods out to you on the very same day that your order is placed. UK Tights delivers to anywhere in the world. We estimate that the delivery will take approximately:-
Postage CostBack to the top of the page |
Customs and VATPlease note that all shipments to the US and Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.VAT of 20% is included on all our products. Back to the top of the page |
Packaging InformationAll products that leaving our warehouse are either in plain opaque plastic bags or cardboard boxes. There are no logo’s on the packets and we run a very discrete service.We have to put a return address on there for UK customers, it simply says Web Shop Direct Limited and our return address. No other information about the contents of the product is on the packaging unless the products are going outside of the EU. There is then a customs label added to the parcel which just says “clothing” on the it. Back to the top of the page |
RefundsShould a customer of UK Tights be eligible for a refund the customer needs to be aware that a refund can take up to 30 day’s to be processed..Back to the top of the page |
Returns InformationYou have 365 days to return or exchange any order. All UK returns are free post. Please use the free post sticker on your delivery note. You must obtain proof of postage from your post office.We will happily replace or refund any items found to be faulty that are returned to us; for non-faulty returns, we must still be able to sell your item so it needs to be in saleable condition. If your return is lost in transit, you must claim from Royal Mail. Proof of posting will be required. International customers must contact Customer Services before returning any items. Legwear that’s opened, but not faulty, will NOT be eligible for return due to hygiene regulations. Should your parcel be returned to us by Royal Mail and they state that you did not collect the package from the sorting office, a £5 administration charge will be levied to cover the handling of this order. For more information on the distance selling regulations please click here Back to the top of the page |
Cancelling an OrderTo cancel orders please email us as soon as possible. Alternatively telephone us on UK:01625 460180Outside UK: +441625 460180. If your order has already been dispatched, simply return it as outlined in our returns policy. Back to the top of the page |
Royal Mail has lost my orderIf an order is shipped by us, using first class mail service with Royal Mail, and is lost in the post, the customer must wait 7 days for the UK and 14 for the rest of the world from the date of posting before claiming from us for the order.Royal Mail stipulate that we wait this length of time and once we have shipped the order to you there is little we can do until this time has passed. Once it has passed we then have to go through the process of claiming from Royal Mail and will liaise with you, our customer, about this at each level. Back to the top of the page |
Security on the UK Tights websitewww.uktights.com owned by Web Shop Direct Ltd. UK Tights have been issued with a GEO Trust Extended Validation EV SSL Certificate this trigger the green bar in high-security web browsers Security issues are at the forefront of our thoughts. UK Tights web site is utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. Back to the top of the page |
UK Tights's Privacy PolicyUK Tights will never disclose customer information to a third party other than when order details are processed as part of the order fulfilment.In this case, the third party will not disclose any of the details to any other third party. UK Tights complies with The Data Protection Act 1998 and the law that governs the processing of personal information held by us on the living, identifiable individuals. UK Tights follows the eight data protection principles and provides individuals with certain rights, including the right of subject access. For more information on The Data Protection Act 1998 please go to this link UK Tights also complies with Distance Selling and Online Trading Laws along with Electronic Commerce Directive Regulations 2002. For more information on this directive please follow this link |
What is a cookie?A cookie is a small text file that is sent to your computer via your web browser when you visit some websites.These cookies are used to store information about you for the next time you visit that site – information like where you went on the site and what you did. Cookie files are a great way for a website to remember you when you next visit, but if you want to surf the net without worrying about your privacy or security being threatened, you might want to stop them being sent. Cookies have a variety of different functions, from remembering purchasing information or recoding you viewing preferences, to storing scores for online quizzes. All of which can be useful if you repeatedly visit the same sites time and again. A cookie from a particular website will sit on the hard drive of your computer and wait until the next time you visit that site. |
Unsubscribing from our e-mail listSimply hit the unsubscribe link on your newsletter and we will try our very best to do this straight away.Back to the top of the page |
Company DetailsUK Tights is a trading style of Web Shop Direct Limited, Company Registration Number is 4373134. VAT Registration Number 864 6581 85.Web Shop Direct Limited, First Floor, The Arsenal, Sutton Garrison, Heapy Street, Macclesfield, Cheshire, SK11 7JB, United Kingdom Back to the top of the page |
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UK Tights is a trading style of Web Shop Direct Limited, Company Registration Number is 4373134. VAT Registration Number 864 6581 85.
Web Shop Direct Limited, First Floor, The Arsenal, Sutton Garrison, Heapy Street, Macclesfield, Cheshire, SK11 7JB, United Kingdom
