What If My Items Are Faulty?
Faulty items that you have opened and worn can be returned. If your items develop a fault upon first wear they may be returnable, even after the 30 day period. This is at the discretion of our returns department. Please follow all care instructions as this affects eligibility.
What Types Of Items Can I Return?
As per Consumer Contract Regulations 2013, tights, socks, hold ups, or stockings can be returned only if they are unopened or faulty. Leggings, swimwear or lingerie can be tried on if the tags remain intact and they are returned with all packaging. Items must be worn over your own underwear for hygiene reasons. Please use any hygiene strips supplied.
How Do I Return My Order?
If you are in the UK, please visit the Royal Mail Website
and fill out the form. You can either print out your custom return label, or receive a QR code that can be scanned at the Post Office. Pack your items and include a note with instructions, such as whether you would like a refund or exchange. Seal the box and place your label on the outside or take the unlabelled box to the Post Office if you are using a QR code. You must keep your proof of postage as missing parcels may not be eligible for a refund. Non-UK customers must contact us for instruction on how to return items, or you may not be eligible for a refund of your postage costs. Your parcel may take up to 10 working days to arrive, and you will receive an email once it does. Refunds can take 14 days to complete.
What Happens If I Need More Help?
You can contact us at [email protected]
or call us on (+44) 01625 460180, from 9am to 5pm, Monday to Friday.