What Is Our Returns Policy?
You have 30 days to return any items to us. All items must be unopened and unworn at the time of return, with original packaging and tags intact and included. You can find exceptions to this rule detailed below. We also accept back faulty items that have been worn, which you can find more information about below. Any items that arrive outside of the 30 day return period may be subject to a return to you or we may choose to issue a credit note instead. This is down to the discretion of our customer service team.
What If My Items Are Faulty?
Faulty items that you have opened and worn can be returned. If your items develop a fault upon first wear they may be returnable, even after the 30 day period. This is at the discretion of our returns department. Please follow all care instructions as this affects eligibility.
What Types Of Items Can I Return?
As per Consumer Contract Regulations 2013, tights, socks, hold ups, stockings, or bodystockings can be returned only if they are unopened or faulty. Leggings or lingerie (excluding bodystockings) can be tried on if the tags remain intact and they are returned with all packaging. Items must be worn over your own underwear for hygiene reasons. Please use any hygiene strips supplied. All items must be returned in a saleable condition. We cannot accept any items that are marked, damaged, altered, or otherwise differ from how they were sent to you.
How Do I Return My Order?
If you are in the UK, please visit the Royal Mail Website
and fill out the form. You can either print out your custom return label, or receive a QR code that can be scanned at the Post Office. Seal the box and place your label on the outside or take the unlabelled box to the Post Office if you are using a QR code. You must keep your proof of postage as missing parcels may not be eligible for a refund. Non-UK customers must contact us for instruction on how to return items, or you may not be eligible for a refund of your postage costs. Your parcel may take up to 10 working days to arrive, and you will receive an email once it does. Please indicate whether you would like a refund or exchange on the delivery note within your parcel. If you would like an exchange, please let us know which alternative(s) you would like. We will contact you regarding the additional postage fee for your new order and any difference in price. Refunds can take 14 days to complete.
What Happens If I Need More Help?
You can speak to an advisor by using the Contact Us
page for further assistance.